This statement aims to explain clearly how personal information about you and your health is recorded and managed in this Practice. Your doctor will be happy to discuss this with you.

Personal Information, Privacy & Your Doctor

  • Your Personal Health Information

    Your Personal Health Information

    Your doctor needs information about your past and present health in order to provide you with high quality care. This Practice will make sure that you are able to discuss your health with your doctor in private.

    Information is called “personal health information” if it concerns your health, medical history or past or future medical care and if someone reading it would be able to identify you.

    This Practice follows the “Code of Practice for the Management of Health Information in Medical Practices” developed by the Royal Australian College of General Practitioners. This means that your personal health information is kept private and secure. The approach used in Code is consistent with the provisions of Federal and State Privacy Legislation.

  • Your Medical Records

    Your Medical Records

    Your doctor will do his/her best to make sure that your medical records:

    • Are accurate, comprehensive, well-organised and legible:
    • Are up to date;
    • Have enough information to allow another doctor to care for you;
    • Do not contain offensive or irrelevant comments about you;
    • Contain a summary of your care; and
    • Can be used to remind you, with your permission, to return for follow up, check ups and reviews.

    Your doctor will only collect information, which is relevant to your medical care. If you are uncertain as to why information is being requested, ask your doctor.

  • Providing your Information to Other Doctors

    Providing your information to other doctors

    The doctor(s) in this Practice respect your right to decide how your personal health information is used or disclosed (for example to other doctors). In all but exceptional circumstances, personal information that identifies you will be sent to other people only with your consent. Gaining your consent is the guiding principle.

    It is important that other people involved in your care, such as other doctors, are informed of relevant parts of your medical history so they can best care for you. After discussion with you, your doctor will write a letter to the other doctor, which will either be posted or given to you to take to them. If you have any concerns about this discuss them with your doctor.

    In most group Practices, it is customary for all doctors in the Practice to have access to all the medical records. If you have any concerns about other doctors at this Practice being able to see your records discuss your concerns with your doctor.

  • Providing your Information to Others

    Providing your information to others

    Your doctor will not disclose your personal health information to a third party unless:
    • You have consented to the disclosure: or
    • This disclosure is necessary because you are at risk of harm without treatment and you are unable to give consent – for example you might be unconscious after an accident; or
    •Your doctor is legally obliged to disclose the information (e.g., notification of certain infectious diseases or suspected child abuse, or a subpoena or court order); or
    •The information is necessary to obtain Medicare payments or other health insurance rebates; or
    •This disclosure is necessary for the doctors in the Practice to carry out a review of their Practice for the purpose of improving the quality of care provided and the activity has been approved under Commonwealth or State legislation or by a medical College. This provides safeguards to protect the confidentiality of the information provided; or
    •There is an overriding public interest in the release of the information.

    In any of the above cases only information, which is necessary to achieve the objective, will be provided.

  • Security of Information in the Practice

    Security of information in the Practice

    Many medical Practices will transfer their medical records to computer systems in the next few years. We will ensure that any of your personal information that is put on computer will be kept private in the same way as occurs with paper records. This will protect your record from unauthorised access.

  • Your Access to your Health Information

    Your access to your health information

    You have access to the information contained in your medical record. You may ask your doctor about any aspect of your health care including information in your record. We believe that sharing information is important for good communication between you and your doctor and for good health care.

    Information in your record can be provided to you by way of an accurate and up to date summary of your care, for instance if you are moving away and are transferring to a new doctor. Do not hesitate to ask your doctor if you want a summary of your care for any reason. If you request a summary or direct access to your full medical record your doctor will need to take out any information provided by others on a confidential basis. Your doctor will also need to consider the risk of any physical or mental harm to you or any other person, which may result from disclosure of your health information.

    Your doctor will be pleased to provide a full explanation of the health summary or medical record provided.

    Depending on what is involved, you may be asked to contribute to the cost of providing the information, (including Doctor’s time).

  • Resolving your Concerns Regarding the Privacy of Your Health Information

    Resolving your concerns regarding the privacy of your health information

    If you have any concerns regarding the privacy of your health information or regarding the accuracy of the information held by the Practice, you should discuss these with your doctor. Inaccurate information will be corrected or your concerns noted in the records if it is not possible or desirable to alter the original record.

    Further information on Privacy Legislation is
    available from:

    Office of the Federal Privacy Commissioner

    1300 363 992

    National Privacy Commissioner

    GPO Box 5218
    Sydney NSW 2001

    Practice details

    Majellan Medical
    107 Landsborough Ave
    Scarborough Qld 4020; Phone (07) 3880 1444

Your Health Matters